review read more
Hi Pavel, Just a quick note to thank you and Ottawa Flowers for the beautiful replacement bouquet that we received on Friday !! We think you were way too generous in your choice, as this one is much larger and even more beautiful than the original. We really do appreciate your generosity, however, and your response to this situation. Companies, businesses,and their managers should not be judged when things are going smoothly, but rather when situations arise and how they are dealt with. Your response to our problem was textbook ! No hassles, far too many apologies, and more than sufficient and prompt compensation ! Far and beyond our expectations! Your professionalism has solidified us (and everyone we tell !) as lifelong Ottawa Flowers customers ! (could there ever be a better-run flower business ??!) 😃 Thanks again, Pavel!